We are committed to providing high standards of service to our clients at all times. However, there may be an odd instance when we may fall short of our clients’ expectations.
In case you are dissatisfied with any aspect of our service with respect to Investment Advice or otherwise, and you wish to make a complaint, you may follow the below guidelines.
You may contact us by telephone, e-mail or by writing to us at:
Triquetra Wealth
1-A, Mezzanine Floor, Calcot House, Opp. St Thomas Cathedral,
Fort, Mumbai – 400 001 Telephone: 022 66668293
E-mail: info@triquetrawealth.com
compliance.officer@triquetrawealth.com
In case you write to us or send us an e-mail, we usually respond within 7 working days to acknowledge receipt.
| Details of designation | Contact Person | Address | Contact No. | E-mail ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Beena Yadav | 1A, Calcot House, Tamarind Lane, Next to Bombay House, Fort – Mumbai 400001 | 022 66668293 | info@triquetrawealth.com | 10am-5pm (Mon- Fri) |
| Head of Customer Care | Abhishek Mukim | 1A, Calcot House, Tamarind Lane, Next to Bombay House, Fort – Mumbai 400001 | 022 66668293 | info@triquetrawealth.com | 10am-5pm (Mon- Fri) |
| Compliance Officer | Beena Yadav | 1A, Calcot House, Tamarind Lane, Next to Bombay House, Fort – Mumbai 400001 | 022 66668293 | compliance.officer@triquetrawealth.com | 10am-5pm (Mon- Fri) |
| CEO | NA | NA | NA | NA | NA |
| Principal Officer | Abhishek Mukim | 1A, Calcot House, Tamarind Lane, Next to Bombay House, Fort – Mumbai 400001 | 022 66668293 | info@triquetrawealth.com | 10am-5pm (Mon- Fri) |
Under the unfortunate circumstance, that you are not satisfied with our resolution, you may also lodge a complaint with SEBI SCORE website https://scores.sebi.gov.in or download SEBISCORES app on mobile.
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/
Alternatively, you may contact SEBI on their toll free helpline at:
1800 266 7575
Or Contact the Local SEBI office in your region by following the below link:
https://www.sebi.gov.in/contact-us.html
